Mattress Warranty

WARRANTY COVERAGE
Every Spacekoncept’s SLAPP mattress carries a 10 year service warranty against manufacturing defects on its spring and structure.

For the first year upon the date of delivery, Spacekoncept will at its discretion, repair or replace or a SLAPP mattress, due to manufacturing defects, at no charge (excluding transportation charge).

After the first year upon the date of delivery, any replacement or repair of SLAPP mattress will be calculated by the total number of years owned multiplied by 1/10th of the prevailing list price, plus transportation charge.

If identical materials are not available at the time of repair or replacement, Spacekoncept reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.

1. This warranty is extended ONLY to the original purchaser and his/her delivery address. This warranty is ONLY valid with the original purchaser from Spacekoncept, Authorised Dealers or selected concessionaires. Spacekoncept will honour ONLYone delivery address. In the event of a change of address, the original purchaser must update his/her new address with Spacekoncept via email in order to continue to enjoy the warranty coverage. The delivery of Spacekoncept SLAPP mattress from point A to point B must be handled by Spacekoncept delivery teams to ensure the validity of the warranty.
2. The warranty period varies according to the models of the purchased product. If the mattress is repaired or replaced, the warranty will be neither renewed nor extended.
3. The Warranty Period is only applicable at the country of purchase to the first/original purchaser of the Product. The purchaser shall furnish the proof of purchase with the original receipt to us and this warranty is not transferrable.
4. The warranty only covers defect in workmanship or material. Spacekoncept will repair or replace the damaged parts as well as reserve the right to use other materials in similar quality or replace the mattress by the then current model of comparable value due to discontinuation of supply within the warranty period.
5. The warranty does not cover mattress fabric and change in softness and recovery time which normally associates with latex or foam over time.
6. In the following cases, the warranty service will automatically become invalid: –
   • Misuse or negligent use, e.g. sit on the edge of the mattress, stand or jump onto the mattress. Prolong sitting or standing on the edges of the mattress may cause damage to the boarders or frame of the mattress which is not covered by the warranty.

• Wilful damage.
  • Using of the mattress other than for domestic use (e.g. stock keeping, outdoor activities etc.)
  • Normal wear and tear e.g. body impression on upholstery within 1.5 inches. Dimensions that are within the tolerance level of +/- 3cm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc. The height of the mattress is measured from the maximum height of the mattress. Mattress dimensions in inches are rounded down to the nearest 0.5 inches.
  • Using an inappropriate bed frame such as wooden slats base or foundation (e.g. insufficient bed frame support).
  • Problems caused by natural environment e.g. humidity or damage caused by liquid penetration, cleaning, high power vacuum or the use of cleaning agents.
  • Damage caused by natural disasters e.g. fire, flood, earthquake and etc.
  • Damage due to repair or removal by unauthorized person
  • Damage caused by forcing mattress through a narrow door, elevator, staircase, etc.
  • Mattress not located at the registered address.
  • Residual of wool caused by electrostatic or usage of high power vacuum
  • Personal preferences and requirements e.g. firmness, comfort and odour.
  • Display item or mattress sold “as is”.
  • The mattress is in any unsanitary condition, e.g. due to blood or bodily fluids, stains, soiling and infestation.

8. Upon any manufacturing defects reported by the purchaser during the Warranty Period, a site inspection shall be conducted subject to payment by the purchaser prior to or during the date of inspection as follow:
   • the cost of inspection at SGD40 upon each request (“the Inspection Fee”). The said Inspection Fee will be waived if the said defect is within the manufacturing defects and claimable under the Warranty Period.
   • the cost of transportation for repair shall be borne by the purchaser.
9. Spacekoncept reserves the right to vary and amend any of the above terms and conditions without prior notice and without having to disclose any reason therefore and without any compensation whatsoever.