Delivery Policy

We take pride in our products, and we do all we can to ensure they will reach to your home on time and in perfect condition.

LOCAL SINGAPORE DELIVERY

Our Delivery Team performs deliveries to most areas in Singapore from 10:00am to 6:00pm, Monday to Saturday (excluding public holidays). The estimated delivery time for your delivery depends on the area that your delivery address is located, and is subject to traffic and weather conditions.

After placing an order, we will contact you within 1-2 working days via WhatsApp or email to confirm your order details and provide you with the estimated time of arrival (ETA). During the shipment period, if any questions suddenly come out to your mind, we are here 24/7, ready to assist you. Once your order is ready for delivery, we will notify you and help schedule your delivery on the date that suits you best.

Note: Please make sure to verify that your items can fit through doors, staircases, and lifts before placing your order. You can find all product dimensions on their respective product pages.

The delivery date/time is around 1 weeks from date of order and payments for ready stocks and only serve as an indication of our delivery timing. For pre-order purchases, delivery is around 6 – 8 weeks. It is important to note that this estimated lead time is subject to potential adjustments due to a range of external factors that are beyond our control. These factors include, but are not limited to, potential delays in freight transportation, unpredictable weather conditions, global pandemics, and other unforeseen circumstances that may impact the delivery schedule.

We will deliver your order to your location of choice. Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles and blockage. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise, as well as making the area as clean as possible. Most products come with free assembly. Should free assembly not be included in the product(s) you’re purchasing, the assembly fee will be stated in the product details. 

kindly contact us at least 3 days in advance so that we can make the necessary arrangements for any changes to your confirmed delivery. In the event we do not receive the notice in advanced, there will be a $120 delivery charge for any changes.

We provide free delivery for orders over $500 and above for furniture other than Murphy Wall Beds, and this includes delivery into your room of choice, as well as full assembly of furniture. Please refer to the delivery charges for orders below $500.

Murphy Wall Beds delivery cost is $100 per bed. Please contact us for installation cost.

Our items are produced by several manufacturers. Therefore, they will arrive at our distribution centre at different times. If you would like your items to be separated into multiple delivery trips, note that an additional delivery fee of $50 will apply if items for each delivery/shipment are less than $500 in value.

Any delivery timeslots requested to be scheduled after 7pm during standard delivery days (i.e. from 10:00am to 6:00pm, Monday to Saturday, excluding public holidays) will be subject to a S$30.00 delivery surcharge. Surcharges paid are not refundable.

To qualify for free delivery, your delivery location must also be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area.

If the delivery crew is unable to send the bed to your location via the elevator at the point of delivery (e.g. Bed is unable to fit into elevator, elevator un-serviceable upon delivery crew’s arrival, refusal of elevator access by building management etc) We will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.

Delivery will only proceed if the delivery team deems it suitable in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery, and will work out an alternative. 

Additional Delivery fee for non-lift accessible floors: Do take note that there is a charge of $20 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette. This applies to our disposal services as well. This has to be informed to us during your purchase.

For deliveries to private properties, especially for condominiums, please check with your property management on their bulky item delivery regulations and necessary paperwork (if required) for us to perform the delivery on your preferred date and time. This is to ensure that the delivery can go smoothly as there have been many situations where our delivery team were not able to perform their delivery, as they are prevented from entering the premises by the property security (guard house) due to the lack of prior arrangements.

Should you miss your scheduled delivery, you will be contacted by our Customer Service Officer for a re-delivery or you can drop us an email at joanne@fjnjoseph.com or call our Customer Service Helpdesk at 918030790 to let us know your preferred redelivery date/time. Do note that delivery fee will be imposed for re-delivery.

In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be kept in our store for a maximum of 30 days from the date of first attempted failed delivery. If you are still uncontactable after the 30 days, your order will be cancelled without refunds.

FJJ  shall not be liable or be deemed to breach the Conditions of Sale if the delivery is delayed due to unforeseen circumstances that are beyond FJJ control.

INTERNATIONAL SHIPPING

Looking for delivery outside of Singapore? Contact us at +65 91803079 or marketing@fjnjoseph.com and our friendly sales team will assist you with your shipping queries.

Every order with shipping fees paid has its own tracking number given via e-mail to the customer. Tracking number lets to observe the parcel during the shipping period. Tracking number will be emailed to buyer around 5 to 8 days after purchase.

Can I Self Collect my Order?

The products you check out online may not be immediately available for collection. Kindly give our staff some time to process the order and manufacture your desired items from the supplier/manufacturer if we do not have them in stock. Our customer service staff will call you on your given contact number to notify you when your purchase is available for self-collection.