FAQ
Tell me About the Showroom
Other than Space Saving Furniture display sets in our office showroom, we do not operate any other furniture showroom. Our saving is passed on to you in form of affordable quality products. All items and specification are on our online store. If there is anything you are unsure about, feel free to contact us at 91803079.
For Space saving wall beds, please fix the appointment date on www.spacekoncept.com or call us to arrange for an appointment to view the demo products in our Showroom.
How to buy?
You can make purchases online, by phone call or email.
You can also Place an order online by
Adding to cart your desired item(s)
Hit the “Go to Checkout” button
Fill in your shipping details if you have not done so with us and following the step-by-step instructions on your screen.
Payment Terms
We accept the following payments:
- Credit or debit cards.
- Paypal
- Bank Transfer before delivery
- PayNow before delivery
Can I pay by instalments?
We offer 3 month instalments plan with Atome.
Warranty
Our items are inspected prior to delivery to ensure that it meets our quality expectation. We offer generally 1 year warranty on manufacturing defects for electrical connector and 5 years for mechanism, unless stated for Murphy Wall beds. Normal wear and tear is not covered.
How can I be confident of my purchases if I don't see the products in person?
We believe in quality. We ensure that we achieve high quality standards on every product we sell. Our quality control process involves inspecting the products and testing them for defects and other product-related quality matters.
We identify and correct the defects before we release them to our customers.
We select only the best manufacturers that adhere to best industry practices right from the raw material selection to processing and finishing.
Through our quality assurance process, you will have peace of mind and a positive shopping experience with us.
Can I change my mind after placing my order online?
Yes, please contact us if you would like to change or cancel the order within 24 hours of placing the order.
Do note that we will charge 25% restocking fees of purchase price for cancellation after 24 hours.
How long do I have to wait for my items to be delivered after I make the order?
Delivery is usually within 2-3 week, unless otherwise stated. We will contact you regarding the delivery.
May I make the purchase now and deliver at a later date?
Sure, you can make a deposit for the item(s) to reserve it and we will deliver at a later date as requested.
Does your furniture comes with warranty?
All Items comes with at least 5 years warranty against manufacturing defects. Mattresses come with manufacturer’s warranty of 10yrs.
What happens if the items received is defective?
We will change it at the earliest possible date with no extra charges. We will issue a refund for items that fall under these categories :
Wrong item / Missing item / Doesn’t match the listing
I do not know how to assemble the product. What should I do?
Please email us at marketing@fjnjoseph.com or call our Customer Service Helpdesk at +65 91803079. Our friendly Customer Service Officers will be glad to advise you.
Do I have to pay for assembly?
Most products come with free assembly in Singapore. Should free assembly not be included in the product(s) you’re purchasing, you may contact email us at marketing@fjnjoseph.com or call our Customer Service Helpdesk at +65 91803079. Our friendly Customer Service Officers will be glad to advise you.
Do products come with an assembly manual?
Should a product require assembly, it would be stated in the product details. Products that can be assembled by customers will include the assembly manual.
Do you provide disposal service for my existing furniture?
Sorry, we do not except for mattresses (but please let us know in advance). However, you can reach out to your town council for the disposal of your non-mattress item.
What happens if I like to return or exchange the items?
Restocking fee will apply. You may find out more under our terms and conditions and returns and refund policy.
Are we able to trade in our old furniture?
Sorry, we do not take trade ins.
